Privacy Policy
How Hedgehog Kids collects, uses and protects your personal information.
This Privacy Policy describes how FashionIsta Global / Hedgehog Kids (the "Site", "we", "us") collects, uses, and discloses your personal information when you visit or make a purchase from hedgehogkids.com.
Collecting personal information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. Examples include:
- Device & browsing data: browser version, IP address, time zone, cookie information, pages and products viewed, search terms, and how you interact with the Site — collected automatically via cookies, log files and similar technologies, used to load the Site correctly and to improve it.
- Order & contact information: name, address, phone, email and payment details you provide at checkout or through our contact form, used to process, ship and support your order.
Sharing personal information
We share your personal information only with service providers that help us run the Site and fulfil your order:
- Razorpay and CCAvenue — our payment gateways, used to securely process online payments. Card and payment details are handled directly by these providers under their own security standards; we do not store your full card details.
- FormSubmit — used to deliver order notifications and contact-form / newsletter submissions to our support inbox.
- Meta (Facebook/Instagram) — we use the Meta Pixel to understand site traffic and to show you relevant ads on Facebook and Instagram.
We may also share personal information to comply with applicable laws and regulations, to respond to a lawful request for information, or to otherwise protect our rights.
Behavioural advertising
We use the Meta Pixel to provide you with targeted advertisements on Facebook and Instagram that we believe may be of interest to you, based on your activity on our Site. You can opt out of personalised Facebook/Instagram ads at facebook.com/settings/?tab=ads.
Using personal information
We use your personal information to provide our services to you — offering products for sale, processing payments, shipping and fulfilling your order, responding to support requests, and (only if you opt in) keeping you up to date on new products and offers.
Lawful basis
If you are a resident of the European Economic Area ("EEA"), we process your personal information under the following lawful bases: your consent; the performance of our contract with you; compliance with our legal obligations; to protect your vital interests; to perform a task carried out in the public interest; or for our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we retain your personal information for our records unless and until you ask us to erase it.
Cookies
A cookie is a small amount of information downloaded to your device when you visit our Site. We use functional and advertising cookies to remember your preferences and to understand how visitors use the Site. You can modify your browser settings to block, manage or filter cookies — see your browser's help documentation or a site such as allaboutcookies.org. Blocking cookies may not fully prevent information sharing with third parties such as our advertising partners.
Do Not Track
Because there is no consistent industry standard for responding to "Do Not Track" browser signals, we do not currently alter our data collection practices when we detect such a signal.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons.
Contact
For questions about our privacy practices, or to make a complaint or request, please email support@hedgehogkids.com.