Refund & Returns Policy
At Hedgehog Kids, we want you to love what you buy. If you're not completely satisfied with your purchase, we're here to help.
Eligibility for returns
- The item is in original condition — unused, unwashed, with tags intact, and in its original packaging.
- The return is requested within 3 days of delivery.
- The item is not listed as a non-returnable product (e.g. innerwear, accessories, or clearance sale items unless damaged or defective).
Return process
- Email us at support@hedgehogkids.com or WhatsApp +91 98110 88222 within 3 days of receiving the product.
- Share your order ID, reason for return, and clear images if the product is damaged or incorrect.
- Once approved, we will arrange a pickup or ask you to self-ship (in some pin codes).
- After receiving the returned item, we'll inspect it and notify you about the approval or rejection of your return.
Refunds
Once your return is approved, refunds are processed to your original payment method within 5–7 business days. Shipping charges (if any) are non-refundable, unless the return is due to a damaged, defective, or wrong item.
Exchanges
We offer exchanges only for size issues (if the same item is in stock) and for damaged or defective products. Exchanges are subject to stock availability — if unavailable, a full refund will be issued instead.
Non-returnable items
- Innerwear & intimate wear
- Accessories (jewellery, bags, etc.)
- Customised or made-to-order items
- Products on final sale/clearance
Damaged or incorrect items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no extra cost.
Cancellation policy
Orders can only be cancelled before they are shipped. Once shipped, the order must go through the return process above.
Questions?
Please email support@hedgehogkids.com or WhatsApp +91 98110 88222 for any queries.